Hyster enjoys a different relationship with our customers. We try to create complete customer satisfaction created through world class production. Our goal is to foresee the requirements of every customer along with address them with lift trucks which provide the reliability, the value and the performance that they need.
At Hyster, we believe in starting with the client. We annually perform focus groups and provide an on-going voice of customer research both on line as well as in the field. We have over 400 design engineers to translate that input into clever designs by applying our rigorous review gate process. Advanced tools and virtual prototype builds help make certain that the best machine practices come together. Other advanced tools including virtual prototype builds and dynamic modeling help to shorten our product development cycle. We enjoy giving our clients a competitive edge.
All of our machinery are subjected to virtual, physical and environmental tests, so as to ensure the lowest cost of ownership and total reliability. Not only do we test against our own standards, but we are also always testing against the competition's products. Our final tests happen in real-world customer applications in order to make sure that our products have met our highest standards.
Demand-Flow Manufacturing Which is Smart and Lean
Hyster's manufacturing is world-class driven by its Demand Flow Technology or DFT. Each aspect of plant operation is driven by DFT lean manufacturing principals toward a single objective: to deliver total customer satisfaction and flawless quality 100 percent of the time, all the time.
Total Quality All The Time
Hyster uses an integrated Manufacturing Execution System or MES to initiate quality from the start. The MES is responsible for managing flow of production. The MES coordinates line activities such as part sequencing and quality verification. It also uses torque tools and quality gates to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits during each shift. These audits really hold all workers accountable for consistent quality, together with the 5s workplace organization in place to help us attain it.
Hyster offers a range of excellent features as standard with our products. By remaining committed to our focus on safety and quality, and by being innovative from start to finish, we provide some of the best material handling equipment on the market. These are only a few of the reasons why Hyster has become a leader within the industry.